Question 1

How do I secure your services?

Accepted Answer

In order to book our services for your day we do required a signed contract and a deposit.

Question 2

What are your deposit requirements?

Accepted Answer

In order to secure our services we require a 50% deposit of your quote. 
25% of the initial 50% is refundable and the remainder is non-refundable.

Question 3

What happens if my guest count increases/decreases?

Accepted Answer

We do require all orders to be finalized no later than four weeks from your event date. 
In the event that your final order has decreased by 30% or more than your initial quoted amount the difference shall not be refunded however you can use that amount towards other product if available.
In the event you need to increase we will try our best to accommodate however, within the four week finalized time frame we can not guarantee large product increases.

Question 4

What if a last minute emergency comes up and we have to cancel our event?

Accepted Answer

We understand the uncertainty of life, but we also must take in to account that we are a small business. For last minute cancelations we take them on a case by case basis and reserve the right not to refund any amount for any reason.

Question 5

What if one of your items is broken  at my event?

Accepted Answer

When putting in your deposit we do require a credit card be on file. The day before your event a temporary $1,000 damage deposit hold will be placed on the card. After inventory has been expected and accounted for you will be charged for the full amount to replace an item and that amount will be charged to your credit card.

Question 6

What form of payment do you take?

Accepted Answer

All orders are required to have a credit card on file for the damage report.
We prefer check or ACH payment however a credit card payment is also happily accepted.